Privacy Policy

1. Information We Collect

We collect information in two ways:

Information you provide directly:

• Full name
• Business name and type
• Email address
• Phone number
• City and state
• Any details you share in the contact form message field
• Service plan preferences

Information collected automatically:

• Browser type and version
• Pages visited and time spent on site
• Referring website or search engine
• General geographic location (city/region level, not precise location)

Automatically collected data is gathered through standard web analytics tools and does not identify you personally.

2. How We Use Your Information

We use the information we collect solely to:

• Respond to your inquiries and provide quotes
• Deliver the website design and support services you have purchased
• Send service-related communications (invoices, updates, support responses)
• Improve our website and service offerings
• Comply with legal obligations

We do not use your information for advertising purposes, and we do not sell, rent, or share your personal information with third parties for their marketing use.

3. How We Share Your Information

We do not sell or trade your personal information. We may share information only in the following limited circumstances:

• Service providers: We may share information with trusted third-party tools that help us operate our business (such as email platforms, invoicing software, or website hosting providers). These parties are bound to use your information only as directed by us.
• Legal compliance: We may disclose information if required by law, court order, or governmental authority.
• Business transfer: If Midwest Online Solutions is acquired or merges with another company, your information may transfer as part of that transaction. We will notify you before this occurs.

4. Third-Party Platforms and Integrations

We may build or host websites using third-party platforms and tools, including website builders, hosting providers, analytics services, and integrations such as online ordering systems, booking tools, and payment processors. These third parties may independently collect and process data in accordance with their own privacy policies.

We are not responsible for the data practices of these third-party platforms. We encourage you to review the privacy policies of any third-party services integrated into your website.

5. We Are Not a Data Processor for Client Websites

We do not directly collect or process end-user customer data on behalf of our clients. Any data collected through client websites — such as reservations, orders, contact form submissions, or customer inquiries — is processed by the third-party services selected by the client. We are not the data controller or data processor for such information.

6. Payment Processing

If payments are processed electronically, we use third-party payment processors. We do not store, retain, or have access to full payment card information. All payment data is handled directly and securely by our payment processor in accordance with their own privacy and security policies.

7. Pass-Through Third-Party Services

Some services we provide on your behalf — such as domain registration, third-party integrations, or software tools — may require your information to be shared with those third-party providers. We will always inform you before doing so, and any such sharing is done at your direction. We pass through costs for these services at exact cost with no markup.

8. Use of Artificial Intelligence Tools

In the course of providing our services, we may use AI-assisted platforms and tools to design, develop, and deliver your website. Information you share with us — such as your business name, description, goals, and preferences — may be processed through these AI tools solely for the purpose of building and improving your website.

We do not share your personal or confidential business information with AI platforms beyond what is necessary to deliver your project. We recommend you do not share sensitive personal data (such as social security numbers, financial account details, or confidential proprietary information) through our contact forms or project communications.

9. Data Retention

We retain your personal information for as long as necessary to provide services to you and comply with our legal obligations. If you end your relationship with us, we will retain your information for a period of three (3) years for record-keeping and legal purposes, after which it will be securely deleted.

9. Data Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, or loss. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

10. Your Rights

You have the right to:

• Request a copy of the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information, subject to any legal retention obligations
• Opt out of any non-essential communications from us

To exercise any of these rights, contact us at midwestonlinesolutions@gmail.com. We will respond within 30 days.

11. Cookies

Our website may use cookies and similar tracking technologies to improve your browsing experience and collect analytics data. Cookies are small text files stored on your device. You can instruct your browser to refuse cookies, though some parts of our site may not function properly as a result.

12. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately and we will delete it.

13. Governing Law

This Privacy Policy is governed by the laws of the State of Missouri, without regard to its conflict of law provisions.

14. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. Continued use of our website or services after any changes constitutes your acceptance of the updated policy. We encourage you to review this page periodically.

15. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us: